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Jay Malvern Solution Studio

Practical product frameworks for complex operational challenges.

Jay Malvern develops practical solution frameworks that demonstrate how modern applications, mobile technology, structured data and AI can solve complex operational problems. Each solution can be adapted around an organisation’s workflows, controls, systems, data and commercial requirements.

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01OpsPilot AIAI-enabled operations and workflow management02FieldProofMobile field operations and assurance03DataForgeData quality, spreadsheet transformation and reporting04AdminFlow AIAI-enabled business administration

Jay Malvern Solution Studio platforms demonstrate our product thinking, technical architecture and delivery capability. They can be configured and developed around a client’s specific operating model, data, integrations and governance requirements.

Solution platform · 01

AI-enabled operations and workflow management

OpsPilot AI

An intelligent operational control platform that turns fragmented requests, emails and manual processes into structured, accountable workflows.

Explore OpsPilot AI

The business problem

A clear operational challenge.

Teams lose visibility and accountability when work arrives through disconnected channels and is tracked across manual systems.

Product proposition

A joined-up digital response.

OpsPilot AI combines workflow automation, structured databases, AI assistance, dashboards and governance controls within one operational platform.

Principal capabilities

Designed as a complete product framework.

  • Centralised work intake
  • Intelligent request classification
  • Priority and risk assessment
  • Accountable ownership
  • Service-level monitoring
  • Human approval gates
  • AI-generated summaries
  • Escalation management
  • Management dashboards
  • Complete decision history
  • Role-based access
  • API integrations

Representative user journey

From first input to controlled outcome.

  1. 01Capture the request
  2. 02Classify risk and priority
  3. 03Assign an accountable owner
  4. 04Monitor deadlines and exceptions
  5. 05Review AI-supported summaries
  6. 06Close with a complete history

Reference architecture

System components

01Responsive operations workspace02Workflow and rules engine03Structured operational database04AI classification and summary service05Dashboard and reporting layer06Integration API

Database and information flowStructured case, action, deadline and decision records create a dependable audit history and a clear management view.

AI approach and human oversightAI supports classification, prioritisation and summarisation; people remain responsible for material decisions and approvals.

Integration approachAPI-led connections can link email intake, service tools, identity systems and existing business platforms.

Security and privacyRole-based permissions, proportionate data access, activity logging and configurable retention support secure operation.

Solution platform · 02

Mobile field operations and assurance

FieldProof

A mobile-first field operations and quality-assurance platform for distributed engineers, inspections, installations, maintenance and compliance activity.

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The business problem

A clear operational challenge.

Field evidence, defects and approvals become difficult to control when connectivity varies and records are spread across paper, messages and disconnected systems.

Product proposition

A joined-up digital response.

FieldProof connects the field experience and offline data capture with database architecture, workflow controls, management reporting and system integration.

Principal capabilities

Designed as a complete product framework.

  • iPhone and iPad field access
  • Responsive browser access
  • Offline-first working
  • Dynamic inspection forms
  • Photo and document evidence
  • Time, location and user metadata
  • Defect classification
  • Corrective-action workflows
  • Supervisor approval
  • Database-backed records
  • Assurance dashboards
  • Work-system integrations
  • Complete audit trail

Representative user journey

From first input to controlled outcome.

  1. 01Receive assigned work
  2. 02Work reliably on or offline
  3. 03Complete guided checks
  4. 04Capture evidence and defects
  5. 05Synchronise securely
  6. 06Review, approve and report

Reference architecture

System components

01iPhone and iPad experience02Responsive supervisor workspace03Offline data layer04Evidence storage and records database05Assurance workflow engine06Reporting and integration API

Database and information flowVersioned task, inspection, evidence, defect and approval records preserve context from capture through assurance.

AI approach and human oversightOptional AI assistance can help classify evidence or summarise inspection records, subject to review and configured controls.

Integration approachAPIs can connect work-management, asset, scheduling and identity services without duplicating the source of truth.

Security and privacyLeast-privilege access, secure synchronisation, protected evidence and complete audit history support sensitive field activity.

Solution platform · 03

Data quality, spreadsheet transformation and reporting

DataForge

A controlled data-transformation platform for operational processes that have outgrown spreadsheets and manual reconciliation.

Explore DataForge

The business problem

A clear operational challenge.

Repeated imports, inconsistent formats and spreadsheet workarounds make important data difficult to validate, reconcile and audit.

Product proposition

A joined-up digital response.

DataForge converts fragile spreadsheet activity into a controlled, repeatable and auditable digital process while preserving useful business flexibility.

Principal capabilities

Designed as a complete product framework.

  • Spreadsheet and CSV import
  • Configurable field mapping
  • Data validation
  • Duplicate detection
  • Standardisation and cleansing
  • Cross-dataset reconciliation
  • Exception management
  • Controlled approval
  • Versioned processing history
  • Quality dashboards
  • Secure database storage
  • Validated exports

Representative user journey

From first input to controlled outcome.

  1. 01Import a source file
  2. 02Map fields to a controlled model
  3. 03Run validation and reconciliation
  4. 04Resolve exceptions
  5. 05Approve the version
  6. 06Export validated records

Reference architecture

System components

01Secure import workspace02Mapping and transformation engine03Validation rules service04Structured data store05Exception and approval workflow06Quality reporting layer

Database and information flowSource, transformed and approved versions remain traceable, with field-level validation outcomes and controlled export history.

AI approach and human oversightAI can assist mapping and anomaly explanation where useful, while deterministic validation and human approval govern the final dataset.

Integration approachValidated exports and APIs can connect finance, operations, CRM or reporting systems using agreed data contracts.

Security and privacyAccess controls, encrypted transfer, version history and approval separation support controlled processing.

Solution platform · 04

AI-enabled business administration

AdminFlow AI

An intelligent administration platform that manages repetitive office processes while keeping people responsible for final decisions and external communications.

Explore AdminFlow AI

The business problem

A clear operational challenge.

High-volume enquiries, documents and follow-ups consume skilled time and become inconsistent when handled across inboxes and manual trackers.

Product proposition

A joined-up digital response.

AdminFlow AI combines generative AI, workflow automation, databases and human approval to reduce administration without creating an uncontrolled black-box process.

Principal capabilities

Designed as a complete product framework.

  • Enquiry capture
  • Email and document classification
  • Information extraction
  • Draft response generation
  • Task creation and routing
  • Appointment workflows
  • Approval before communication
  • CRM hand-off
  • Document generation
  • Workload dashboards
  • Searchable case history
  • Audit and governance controls

Representative user journey

From first input to controlled outcome.

  1. 01Capture an enquiry
  2. 02Classify and extract information
  3. 03Create the case and next tasks
  4. 04Generate a reviewable draft
  5. 05Approve external communication
  6. 06Track follow-up to completion

Reference architecture

System components

01Administration workspace02Case and task database03Document processing service04Governed AI assistant05Approval and communication workflow06CRM and calendar connectors

Database and information flowA searchable case record brings together source material, extracted facts, drafts, approvals, tasks and outcomes.

AI approach and human oversightAI prepares classifications, extracted information and drafts. A named person reviews important outputs before they leave the organisation.

Integration approachConfigurable connectors can hand off to CRM, calendar, document and communication systems with a controlled activity trail.

Security and privacyRole-aware access, data minimisation, approval gates and traceable AI activity support privacy and accountable administration.

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